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Terms & Returns

The following Terms are the terms on which Vape Royalty LLC offers you access to this site (“Site”). Throughout this Site, the terms "Vape Royalty," "we," "us" and "our" refer to Vape Royalty LLC. Vape Royalty offers this Site, including all information, tools and services available from this Site, to you, the user, conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. By accessing this Site in any way, including, without limitation, browsing this Site, using any information, and/or submitting information to us, you agree to and are bound by the Terms of Use. This Site is intended for and applicable only for residents of the United States, age twenty one years of age or older in California and Hawaii, 18 years of age or older in all other 48 states. If you are from another country or jurisdiction where e-cigarettes are not legal, if you are not of legal smoking age in your state or country, you may not use this Site.

  • I certify that I am 18 years of age or older, and I accept the terms on this Site
  • I certify that if I am a California resident, I am 21 years of age or older, and I accept the terms on this Site
  • I agree that any vaporizing supplies purchased will be used for lawful purposes, including tobacco or legal Aromatherapy Blend use only
  • It is legal in my country and/or state to purchase tobacco and/or related products
  • I understand there are no cancellations to any part of an order once an order has been placed
  • I agree to thoroughly inspect my item(s) purchased to ensure I received all of the correct items before using them
  • I understand that used products and accessories are NOT returnable or eligible for an exchange for sanitary and hygienic reasons and for the protection of Vape Royalty employees and customers
  • I understand that I cannot return a used product for any reason
  • I understand there are no refunds or exchanges for any products due to the nature of our products unless the product page states the item has a manufacture warranty and it is found by Vape Royalty that the product has a manufacture defect
  • I understand if Vape Royalty allow me to return/exchange an item(s) under the impression that the item(s) is in new and unused condition and it is found by Vape Royalty that the item(s) is used, or the item does not have a manufacture defect, I will not receive a refund and my item will not be returned or sent back to me unless I pay the cost associated in shipping the item(s) back to me in addition to I will be charged and will pay an addition $10.00USD tech fee for time Vape Royalty spent to inspect my item(s)
  • I agree that using any of the products purchased on VapeRoyalty.com is entirely at the risk and discretion of the user and VapeRoyalty.com and Vape Royalty LLC will not be responsible for any use or misuse of the products sold herein
  • I agree that Vape Royalty holds no liability to any damages or incidents caused by our products and Vape Royalty will not be held liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Vape Royalty has been advised of the possibility of such damages.
  • I understand Vape Royalty does not tolerate fraudulent chargeback cases filed through customer's credit card companies, and we will pursue legal action against any person who attempts to do this

Orders

Cancellations
To ensure prompt delivery, we quickly process the order and ship all order received. Most orders are prepared for shipment (packaged and shipped) within 30 minutes of placement. Once an order has been prepared for shipment, it cannot be cancelled. As such, we cannot guarantee that your order can be cancelled.

Order Processing
When you place an order, a temporary authorization of payment made. Your card will be charged once your order is shipped. Please note we reserve the right to refuse any order in our sole discretion.

Sales Tax
Applicable sales/use tax in the state of California will be included on items as required by law. The amount of tax charged, if any, is based on the tax laws in effect in the applicable jurisdiction at the time of shipment.

Shipping
Orders are shipped out Monday to Friday, from 9:00 a.m. to 5:00 p.m., Pacific Standard Time. We do not ship on USA Federal Holidays as USPS is closed.

International Shipping
You (the customer) are responsible for knowing the vapor/tobacco laws in the coutry and state you are ordering from and for paying any costs associated with duties and customs fees. We will not be held liable for customs or duties fees. We will not be held liable for seized orders by customs.

Title
Title to product passes from us to you upon shipment, and we are not responsible for any shipping delays or problems once the product has been shipped.

Account Details
When you make a purchase from VapeRoyalty.com, you will be required to create an account. You are responsible for maintaining the confidentiality of your password and restricting access to your password and account. You must provide us with current, complete, and accurate information. It is your responsibility to update your registration data as necessary; and any loss caused by your failure to do so is your responsibility. During the registration process, you will be asked to enter certain information, including your name and valid e-mail address and choose a password. It is entirely your responsibility to maintain the confidentiality of your password and account. Additionally, you are entirely responsible for any and all activities that occur under your account. You agree to notify Vape Royalty immediately of any unauthorized use of your account. You further agree not to email, post, or otherwise disseminate any password, or other information which provides you access to the Site. Vape Royalty is not liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. You further agree to accept responsibility for all purchases and activities that occur under your account.


Product Warranty and Return Terms

Product Warranty
All of the products on our website will state if they include a manufacture warranty. We make every attempt to try to help every customer to ensure they are happy with the products they purchased from us, however, some items do not include a warranty and/or cannot be returned for sanitary and hygienic reasons. Manufacture warranties and the procedure and process in which the warranty is handled is determined by the manufacture. Each manufacture states the reasons for which their items qualify as a manufacture defect and require their distributors to handle each warranty claim according to their warranty terms and conditions. Some items, such as (but not limited to) drip tips, wax chambers, dry herb chambers, and replacement coil heads do not include a manufacture warranty, therefore, we cannot accept a return or exchange on those items for sanitary and hygienic reasons. For all items that do include a warranty, below are the steps involved in warranty an item if you find it has a manufacture defect

  • You must notify Vape Royalty of any manufacture defect using our Contact Us page within 15 calendar days of your tracking number stating your order was delivered
  • You will be required to submit clear and visible photos and/or a video that clearly displays the manufacture defect and how it is effecting the performance of the product
  • We may ask you questions regarding what led up to the issue and ask you to take various steps in attempt to troubleshoot the issue to ensure that what you are experiencing is in fact a manufacture defect oppose to a user error.
  • Our Sales Representative who is assisting you will issue an RMA number that must include on your package when sending the item back to us for inspection
  • Once/If the inspection for the item is approved, our QA Department will either repair or replace that item that is defective

Additional Warranty Information

  • Various manufacture of the products we carry do require warranty claims to be handled directly between them and the customer. For those items, you will be required to contact the manufacture to warranty those items as the manufactures determines how warranty claims are processed and handled.
  • Failure to submit clear and visible photos, a video, and/or troubleshooting the issue you are experiencing will result in your warranty being denied
  • Depending on the item, you will be required to either send the complete product, or only part of the product back to us, depending on what has been determined as the root of the defect (Example; the VW Mod you purchased is defective, if it included a charging cable, or parts such as the battery door should be removed if possible prior to sending it back to us. All we need is the specific part that is defective. Please do not send the box, user manual, etc unless we state otherwise)
  • If you are unsure what exactly you need to ship to us when returning a defective item, please communicate this with the Sales Representative and they will be happy to assist you
  • If our QA Department finds that the item does not have manufacture defect or the item was misused or mishandled, if you wish to receive the item back, you will be required to pay for the shipping costs associated in shipping the item back to you.
  • All items sent in due to a manufacture defect either be repaired or will be replaced. If the item must be replaced, it will be replaced with the same exact product and in the same exact color. We cannot issue a warranty replacement that is different than the one you purchased and sent back.
  • VapeRoyalty.com reserves the right to deny any return for any item with a manufacture defect due to the customer not adhering the our policies and procedures, if we feel the item is being used incorrectly, if the item received is damaged, and/or if we have not received the required documentation or information requested

Return/Exchange Policy
All of our products on our website state if they are returnable. If the products states it is not eligible for a return, for those items, all sales are final and may not be returned or exchanged. An example of items that cannot be returned due to the nature of those items are (but not limited to) e-liquid/e-juice, drip tips, batteries, coils, etc. Our Return Policy applies to both general returns in addition to the rare event in which you receive an incorrect item(s).

  • You must contact us within 3 calendar days of your tracking number stating your order was delivered if you have received an incorrect item(s)
  • All returns must be shipped back within 15 calendar days of your tracking number stating your order was delivered if you have received an incorrect item(s) or if you wish to return an item(s)
  • Item(s) must be in Original, Brand New condition
  • Item(s) that come sealed must be returned sealed. Removal of it’s seal will result in your return being denied
  • You may be required to submit clear and visible photos of the products you wish to return
  • Item(s) retuned must include the RMA number that was issued to you by the Sales Representative
  • The Sales Representative who is assisting you will issue an RMA number that must include on your package when sending the item back to us for inspection
  • Item(s) returned are inspected by our QA Department for inspection to ensure they are in brand new, unused condition, all of the pieces were shipped back, the item are sealed (if applicable), and to ensure they have not be ‘tested’ or tampered with

Additional Return/Exchange Information

  • Original shipping cost of your initial order will not refunded
  • If you received free shipping and the item(s) you return result in your order no longer qualifying for free shipping, you will receive a refund minus the shipping cost associated in initial shipping of order
  • If we receive a return without an RMA number or if we do not authorize the return prior to item(s) being sent back, the package will be refused and you will not receive a refund or store credit
  • Certain item(s) are non-refundable under any circumstances due to the nature of the products. If you are unsure which products these are, please contact us prior to placing an order
  • VapeRoyalty.com reserves the right to deny any return or exchange for any reason
  • VapeRoyalty.com reserves the right to deny any return or exchange due to the customer not adhering the our policies and procedures, if the item received is damaged, if we have not received the required documentation or information requested, and/or if we feel/find that the item(s) being returned are used, tested, sampled, altered, tampered with, parts are missing, and/or if the item was was sealed when it was initially shipped and is being returned unsealed
  • There are NO Refunds, NO Returns, or NO Exchanges, on ANY type and/or variation of a hand made item(s), made to order item(s), custom bling item, custom order, or/and special order; NO Exceptions
  • If we have not received your return items back after 15 days of your original delivery date as stated on your tracking number, will do not accept returns or exchanges regardless if you have contacted us prior

Additional Terms and Conditions

Use of Material from this Site
The information contained in this document represents the current view of VapeRoyalty.com on the issues discussed as of the date of publication. Because VapeRoyalty.com must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Vape Royalty, and VapeRoyalty.com cannot guarantee the accuracy of any information presented after the date of publication. This is for informational purposes only. VapeRoyalty.com MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT

All contents of this Site, including but not limited to any text, software, files, graphics, photos, images, design, music, musical compositions, video, audiovisual works and data found on this Site (collectively, the "Materials"), are the property of and owned by Vape Royalty or its licensors, and is protected by copyright, trademark and other laws of the United States and other countries. Except in limited circumstances as described below, use of the Materials other than viewing the Site, including but not limited to the reproduction, copying, modification, display, adaptation, publication, translation, public performance, reverse engineering, transfer, transmission, broadcast, distribution, licensing, sale or gift in whole or in part, or the creation of derivative works from such Materials, is expressly prohibited.

In circumstances where certain areas of the Site expressly provide that you are authorized to use Materials from the Site outside of the Site, your authorized use is limited solely to your own personal, noncommercial purposes. Your use of the Materials for personal, noncommercial purposes prohibits you from displaying, publishing, publicly performing, transmitting, broadcasting, distributing or otherwise making available to any third party such Materials, even without charge, or authorizing, encouraging, providing or allowing any of the Materials used or obtained by you to be used, reproduced, copied, modified, displayed, adapted, published, translated, publicly performed, reverse engineered, transferred, transmitted, broadcast, distributed, licensed, sold, given or otherwise used by any third party. In every case, Vape Royalty reserves the right to further restrict or revoke your authorization to use the Materials and to bring whatever legal action it deems necessary to enforce these Terms of Use.

  • Complying with all applicable copyright laws is the responsibility of the user. Without limiting the rights under copyright, no part of this document may be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means (electronic, mechanical, photocopying, recording, or otherwise), or for any purpose, without the express written permission of VapeRoyalty.com
  • VapeRoyalty.com, the furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property
  • Unless otherwise noted, the companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted in examples herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred

Trademarks

This Site may feature trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data that are the property of Vape Royalty and its affiliates or licensors. This Site also may include trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data of other third parties. All of these trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data are the property of their respective owners, and you agree not to use them in any manner without the prior permission of the applicable owner. This Site and all of its content are protected under copyright, trademark and other laws of the United States and other countries.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a VapeRoyalty.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification
You agree to indemnify, defend, and hold harmless VapeRoyalty.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Limitation of Liability
TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT NEITHER VAPE ROYALTY NOR ANY OF ITS AFFILIATES OR THIRD-PARTY CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, PUNITIVE OR ANY OTHER DAMAGES RELATING TO OR RESULTING FROM YOUR USE OF OR INABILITY TO USE THIS SITE OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS SITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF EMAIL MESSAGES YOU SEND US. THESE INCLUDE DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, YOUR LOSS OF PROFITS, LOSS OF DATA, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES.

THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, AS THE RESULT OF NEGLIGENCE OR OTHERWISE ARISE OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE OR PERFORMANCE OF THE INFORMATION, SERVICES, PRODUCTS OR MATERIALS AVAILABLE FROM THIS SITE, AND EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN NEGLIGENT OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Accounts Data Protection Standards

VapeRoyalty.com will comply to the PCI Security Standards are technical and operational requirements established by the Payment Card Industry Security Standards Council (PCI SSC) to protect cardholder data. The company will not use any Wireless Local Area Network (LAN) Technology, Protecting the security of our patrons.

Miscellaneous

Use of this site shall be governed in all respects by the laws of the state of California in United States of America without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of our products) shall be in the state or federal courts located in , California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of VapeRoyalty and VapeRoyalty.com products) must be commenced within one (1) year after the claim or cause of action arises Vape Royalty or VapeRoyalty.com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Vape Royalty and VapeRoyalty.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Chargebacks
You agree that by conducting business with Vape Royalty that any legal action resulting from any transaction will be guided by the laws of and take place in the state of California. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach. Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine. U.S.C. Title 18, Section 3056, Sub-Section (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices. A "chargeback" occurs when a consumer disputes a credit card charge. A fraudulent chargeback occurs when a consumer attempts to dispute a charge for merchandise or services that they have actually purchased regardless of the consumer's personal opinion regarding the merchandise or service. Attempting to dispute a valid credit card charge is fraudulent and is illegal. Vape Royalty does not tolerate chargeback fraud, and we follow the following procedure when it takes place:

1. If a consumer attempts to dispute and/ or deny a valid charge, we will file a police report with your local authorities and seek criminal charges and if reimbursement is not collected it will be turned over to a collection agency, which will initiate collection activities as well as report the account as delinquent to all of the major credit bureaus. All fraudulent credit card disputes filed by Vape Royalty LLC will be made public and a copy of the report will be sent out to the consumers employer. In addition, such report will visible to future potential employers as well as on all credit reports.
2. If you do not reverse the dispute or otherwise attempt to resolve the situation, we will file a police report with your local authorities and seek criminal charges against you.
3. Your account will be turned over to a collection agency, which will initiate collection activities as well as report your account as delinquent to all of the major credit bureaus.
4. If you still do not resolve the situation by either reversing the dispute or reimbursing us for the amount disputed plus our bank fees, we will file a civil lawsuit against you for the amount disputed, for bank fees related to the chargeback, for additional damages for the harm your chargeback causes to our merchant credit record, and for punitive damages as the courts do not take credit card fraud lightly.

Acceptance
Vape Royalty retains the right to refuse or accept any order regardless if it has been placed. By purchasing from our website you have been required to checked the box that you have read, agreed, accepted, and will comply with all of the Terms, Conditions, and Policies listed on this page. VapeRoyalty.com reserves the right to change any of these terms, conditions, and/ or policies at any time without prior notice. By purchasing from, entering, and/ or browsing on www.vaperoyalty.com and/or www.royaltyvape.com you are accepting all of our terms, conditions, and policies listed on this page.

PROPOSITION 65 WARNING:
Various products sold on this website may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm

All materials appearing on VapeRoyalty.com such as text, graphics, logos, button icons and images are the property of Vape Royalty L.L.C. in which is protected by copyright as a collective work or compilation under the Intellectual Property copyright laws of the United States and International Copyright Treaty. You may not copy, reproduce, distribute, publish, display, perform, modify, decompile, reverse-engineer, disassemble, create derivative works, transmit, or in any way exploit any content on VapeRoyalty.com, nor may you distribute any part of this content over any network, including a local area network, sell or offer it for sale, or use such content to construct any kind of database. Vape Royalty LLC reserves all rights with respect to copyright and trademark ownership of all material appearing on VapeRoyalty.com and will enforce such rights to the full extent of the law.



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