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Contact

Thank you for choosing Vape Royalty for all of your Vaping Needs

Please Read the Following Contact Reasons Below to Ensure You Send Us All of the Required Information So We Can Better Assist You

    Existing Orders

If you are contacting us regarding an order you have placed, please include the following as we need this information to lookup your order and assist you.

  • Your First & Last Name
  • Your Order #
  • The Item This is Regarding (If Applicable)

You can find your order number on your Order Confirmation which was emailed to you at the time you placed your order. Please Advise; due to the volume of daily emails we receive, if you do not include your full name and order number when contacting us regarding an order you have placed, it will cause a delay our response time.

    When Will Your Order Ship

All of our product listings on our website show the availability for each item. We have 4 availability statuses we use;

'Sold Out' in which you would not be able to add the item to your cart
'Pre-Order' in which the estimated ship date will be listed directly below
'Made to Order' which applies to only Custom Bling items and will state the estimated ship date
'In Stock' Orders that contain items that are all In Stock will ship same business day if your order was placed M-F before 2:30pm PST. All orders placed M-F after 2:30pm PST will ship the following business day. Please note we do not ship on Saturdays and Sundays nor do we ship Federal and/or National Holidays as USPS is closed.

    Tracking Information

All tracking numbers auto-upload daily into our system and email tracking numbers around 7:00pm PST. If you have not been sent your tracking number and it's before 7:00pm PST, please wait until at least 7:15pm PST to ensure your email account has had a chance to receive our tracking email as chances are your order has already been shipped. If you it is after 7:15pm PST and you still have not received a tracking email from us, please ensure the email isn’t in your spam or junk folder.

Although we wish we had a crystal ball, unfortunately we don’t, therefore, we cannot determine when you will receive your order as we have no control over UPSP's transit time. We do promise, however, that we will make every effort to ensure your order ships out as soon as possible as we know how much you want it. For additional shipping related information and to view average the shipping transit times by the various shipping methods we offer, please visit our Shipping Page.

Please advise if your order has been shipped within the past 24 hours, please 1 full business day for USPS to update the status on your tracking number as USPS may show your tracking number as ‘invalid tracking number’ for the first 24 hours of your order being shipped.

    Tracking Issues

If your order has been shipped within the past 24 hours, please 1 full business day for USPS to update the status on your tracking number as USPS may show your tracking number as ‘invalid tracking number’ for the first 24 hours of your order being shipped.

If your order has not been updated within 24-48 hours, or if your tracking number initially updated and hasn’t updated within the past 48 hours, please contact USPS (800) 275-8777). If you do not hear a response from USPS within 48 hours or if your order has not been delivered within 5 business days (excluding international orders) please feel free to contact us and we’d be more than happy to assist you.

Please advise that while we are more than happy to help you if your order has stopped updating or has never updated. When contacting us regarding your tracking number that has not been updated for over 48 hours or has not updated within the past 48 hours, please include the following as we need this information to lookup your order and assist you.

  • Your First & Last Name
  • Your Order #
  • Tracking Number

Please understand that despite the high volume of orders we ship with USPS daily, unfortunately we have no special authority when calling USPS, therefore, there is no difference in you calling USPS vs. us calling USPS.

    Product Inquires, Issues, or Technical Support

Although we do our absolute best by providing detailed descriptions and pictures our photographers personal took for our website, we understand you may still have additional questions regarding the product’s features, how to use the product, how to maintenance the product, what other items you will need in order to use the product, etc. In addition, you may have questions regarding a product that will soon be realeased. For these products, most all of the manufacures send us product samples prior to us receiving our bulk shipments, therefore, we are able to answer almost any question for all of the items we have listed on our website. We also encourage you to contact prior to placing your order if possible, to ensure you know exactly what you're getting and so we can assist you in getting all of the items you need in order to use the product(s) you wish to purchase.

If you are contacting us regarding a regarding a product you have already purchased from us, please include the following information

  • Your First & Last Name
  • Your Order #
  • The Item This is Regarding

If you are contacting us regarding a regarding a product you wish to purchased from us, please include the following information

  • Your First & Last Name
  • The Item(s) You Wish to Purchase

    Product Requests

If you have suggestions on products you'd like to see us carry, please feel free to let us know. We're always open to listen to new ideas and we love hearing what new product you want that we can bring in for you! In addition, it’s not uncommon for us to receive product suggestions and already have those same products en route shipping to us, in which we are more than happy to give you our estimated arrival time of when we should be receiving them.

    Vape Bling

For questions regarding a Bling Item you wish to purchase, Bling Item you have already purchased, or for new Custom Bling Inquires, please visit our Custom Bling FAQ page. The contact form located at the bottom of the Custom Bling FAQ page which goes directly to our Vape Bling Department who are much more familiar with the Vape Bling oppose to our general Customer Service Department who answers the emails sent through the contact form below.

    Vape Royalty Email Response Time

Your email is important to us! All emails are answered M-F 9pm-7pm PST excluding Holidays and Weekends in the order they are received. Due to the high-volume of incoming daily emails, it may take up to one full business day to receive a response.

Please avoid sending multiple emails without waiting for a reply from one of our representatives as it confuses our Customer Service Department and will result in a delay in our response time. Please keep in mind we receive hundreds of new emails daily from people just like yourself who need just as much attention, time, and support as the next. We appreciate your patience and look forward to hearing from you!

 

 

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