Who We Are and What Makes Us Different
Vape Royalty started by enthusiasts who genuinely loved vaping and wanted to give back to the community. There were many items that we either couldn't find anywhere, didn't even exist, or that we wanted a better price on and didn't want to have to wait forever to get it. As anyone will agree, buying anything online can be frustrating. Understanding the main concerns we as consumers have with online shopping creates a better website and better online business. For these reasons, we not only ship out our orders extremely fast, we also provide great customer service. You may also notice that we one of the few, if not only vape website that spends a lot of time on writing personalized review-type product descriptions on each of our product pages. In addition, we test and inspect each product before it ships and complete thorough R&D on each and every product we offer as we are a firm believer in doing things right the first time. Before any product is ever offered on our website we carefully test the durability, the workmanship, and the quality of each product as we all know, looks are not everything. We go through dozens of products each day and the ones we wouldn't dare use ourselves go straight into the reject pile which are donated or occasionally used as paperweights. Sure it's a lot of time, energy, and money, but we see it as a smart investment. Offering poor quality items regardless of how great they look only creates upset customers and is overall not what we stand for.
All we ask from our customers is to only purchase products that you are familiar with using and if there is any question regarding how to use any product that you either want to purchase from us, or already have, to please ask us know prior to purchasing or using it and we will be happy to help you out. Our customer service team is friendly and easy to get along with not to mention they are all extremely knowledgeable on each item we carry as we require they know the ins and outs of all of our products. Every one of our team members also personally use the products we carry as it gives us a better understanding on how our products work and how to maintain and care for them. Every team member's opinion here at Vape Royalty counts when it comes to the products we carry which ensures we have a great foundation of non-biased perspectives in mind. Lastly, we listen. We listen to all of our customer's input and try to accommodate everyone's wants. A lot of our product comes from requests from our customers so if there is something you want that we don't have, feel free to use our Contact Us page and let us know! All of these are just a few of the determining factors of why you may love most or all of the products we carry.
We strive to only carry premium, high-quality products that we personally have and love ourselves. We promise to NEVER Drop Ship ANYTHING! All of our products on our website are in stock in our warehouse. We also post our product's availability on each page so you the facts before you buy!
Questions? No Problem!
Look, we all know how hard it is buying stuff online! We've all been there. You know, the whole 'Wow, I loved that in the picture, but now that I received my order this is totally not what I wanted?!!' Buying something you really wanted, and getting all excited just to find out you waited for a product that was not what you expected is exactly what we don't want!
Us here over at Vape Royalty have high standards and we ourselves appreciate when we are taken care of, so don't worry, we know how it is! If you ever have any questions, we are here to help. We are great at responding to our messages in a timely fashion which is another thing that generally makes buying online difficult.
All of the products listed on our website are products we have in stock in our warehouse. Nothing is worse than placing an online order only to realize that the products you ordered are not fulfilled by the company you placed your order with. Being told the typical corporate script of 'your order will ship in 3-7 business days' is an extremely hopeless feeling. It isn't fair to consumers when they place an order not knowing that the company they purchased from has no clue when their drop shipper will send out their order. Online shopping is sometimes stressful in itself because you can't see the products in person. At Vape Royalty, we understand the importance of high-quality products, product availability, fast order delivery times, and superior customer service when purchasing online.
We never drop ship nor use a 3rd party shipping company. All of our orders are shipped by our Shipping Department from the Vape Royalty warehouse located in Southern California, giving us full control over our orders and ship times. We never participate in 'group buys' let alone struggle to meet MOQs. In fact, just about every one of our manufactures struggle to meet our demand. We offer the best quality at affordable prices and purchase in bulk, high-volume shipments which not only allows us to offer the latest products without being consistently sold out, but also allows us to offer the newest products weeks before any other vendor as manufactures favor their larger customers. Not to mention many of our items are custom made or made exclusively for Vape Royalty. This means that the customers who are used to the routine of hitting refresh on their browser, waiting around for hot and exciting products to become available or back in stock can end the madness and join in with the Vape Royalty customers who are already enjoying their new vape gear.