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About Us

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Who We Are and What Makes Us Different
Vape Royalty started by enthusiasts who genuinely loved vaping and wanted to give back to the community. There were many items that we either couldn't find anywhere, didn't even exist, or that we wanted a better price on and didn't want to have to wait forever to get it. As anyone will agree, buying anything online can be frustrating. Understanding the main concerns we as consumers have with online shopping creates a better website and better online business.

Nothing is worse than placing an online order only to realize that the products you ordered are not fulfilled by the company you placed your order with. Being told the typical corporate script of 'your order will ship in 3-7 business days' is an extremely hopeless feeling. It isn't fair to consumers when they place an order not knowing that the company they purchased from has no clue when their drop shipper will send out their order. Online shopping is sometimes stressful in itself because you can't see the products in person. At Vape Royalty, we understand the importance of high-quality products, product availability, fast order delivery times, and superior customer service when purchasing online.

We strive to only carry premium, high-quality products that we personally would use and love ourselves. All of our products on our website are in stock in our warehouse and we promise to never drop ship anything. We strive to only carry premium, high-quality products that we personally would use and love ourselves. All of our products on our website are in stock in our warehouse and we promise to never drop ship anything. We also list our product's availability on each page so you the facts before you buy. You may also notice that we one of the few, if not only vape website that spends a lot of time on writing personalized review-type product descriptions on each of our product pages. We want you to be happy with the products you’ve purchased from us. There is nothing better than meeting a fellow vapor and hearing they got it from Vape Royalty.

What makes our product selection so unique is we listen to all of our employee’s and customer's input and try to accommodate everyone. A lot of product you’ll find on our website came from customer requests so if there is something you would like to see us carry, please feel free to reach out to us and we’ll do our best to make it happen. We want to be your one-stop shop for all your vape gear and appreciate all of our customer product requests.

Our customer service team are friendly extremely knowledgeable on each product we carry. All of our team members natural get all their vape gear from Vape Royalty as well so they have a better understanding on how our products work and how to maintain and care for them. Every team member's opinion here at Vape Royalty counts when it comes to the products we carry which ensures we have a great foundation of non-biased perspectives in mind.

Vape products can be confusing when you’re new to vaping. We’ve all been new at one point and can remember how confusing and frustrating it can be when you don’t know if something is wrong with the product or if you’re doing something wrong. Luckily vaping has come a long way. Products these days are a lot more reliable and manufactures include clear instructions with their products. We want our customers to be familiar and comfortable using the products they purchase from us. If there is a product or setup you’re interested in and would like to know what else you need or simply want to know more about that product, please feel free to contact us.

Shipping
All in stock items are shipped same business day if the order is placed before 1:00pm PST. Tracking information is provided by email, generally around 6pm PST. For more information regarding our shipping policy, please visit our Shipping page.

Hours of Operation
Our Customer Care Team hours of operation are Monday-Friday 9:00AM-5:00PM PST. We do not ship on Federal holidays as shipping carries are closed.

Customer Service
Contact our Customer Care Team by using our Contact page. Our customer care representatives are available Monday-Friday 9:00AM-5:00PM PST. We are closed all Federal Holidays.

Contact
Prior to contacting us, please visit our Orders and Shipping page which includes further information regarding ordering, product, shipping information, and more. For all other questions, please use our Contact Page.



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